Welcome back!
My last posting Make Them Like You, Lim Ee Hai Said, “As a teacher, this ” make me important” message is very true as applied to the students. Praising them helps make them feel great. After which, they will have less resistance relating to you. Great post”
Thanks Lim, Maths is my favorite subject in school, as far as I know, I seldom score less than 90% on any maths test. However back then, teachers are The Authority is their subject taught, you cannot “Question” them even though when you know there were wrong. I remember very well that during one of the test, the teacher actually the head mistress was giving a maths test and she always like to use her Blue Eyes boys i.eThe Head Boy test answer as a marking standard. Later we discovered that one of the answer she marked many of us wrong was actually correct and the head boy’s answer was wrong, we “argue” with her and finally she gave up and her solution, everyone added Two Points. So it ended up, student who got the wrong answer as the head boy’s answer got four points and student who got the right answer got two points. And the Point here is, it doesn’t pay to argue, you may win the argument, but lost the favor. Those were the days. And I would like to related to our today communication technique. “Questions are the Answer.” and how I wish I have learn that back then.
I just came back from a management meeting (been busy that’s ahy not posting for a week here. 
excuse ) and in the meeting one of the member presented a SWOT analysis and elaborated on the weaknesses and challenges that his department had faced, it looked like a normal way of presentation but the mistake he made was not preparing for the “questions” arising out from by his presentation. When he finished his presentation, the chair was apparently not satisfied, and wanted a better performance, instead of telling the member want he needed to do, he “question” him on what he did and what he is going to do. Every answer given was answered back with another “question”
Many people, especially sale people, equip with all the sales training, product knowledge and being an “expert” in their field always make a near fatal, if not fatal mistake, they always like to tell their prospects or customers. The secret of effective communication is Listening, and in order for us to get the most out of the customers, like my previous posting ending paragraph on the advice by Joe advise “Let the customer reveal himself, while you watch and listen and he’ll lay himself open for the close.” To induce the customer to say more, what better way then to ask “question”? Questions that open the floor for more information and to add what Joe advice, Allen Pease, the great Body Language master had written a small but powerful book on communication, my personal view is all salesperson especially those in Network marketing and MLM must read, Questions Are the Answers, - How to get the “yeses” in Network marketing.
You will realize that when in a communication situation while having the same answer, what the customer say is true, what you say is wrong. Winning the communication game is not that difficult after all, when you know that “Questions are The Answers!”
ASK DON’T TELL. and don’t trust my word for it, Check it out yourself.
August/September Focus onCommunication
2. What to Say when you Talk to yourself?
GET QUOTE
Good post Jaunesk,
In fact this is the secret only few know. Most sales professionals forget the importance of “listening”. I would recommend this post to my readers in my next post on my blog.
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